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E-Commerce Terms And Conditions

Program Fees

You agree to be financially responsible for full payment of all participation fees and abide by the Registration Agreement and Terms and Conditions as set forth in the registration application."

ALL REGISTRATION FEES AND DEPOSITS ARE NON-REFUNDABLE.

Our chief goal is for you and your child to have an outstanding experience. If we fail to deliver the i9 Sports Experience as outlined when you registered, we ask that you notify the local i9 Sports Program Director of your issue/concern in writing as soon as possible so that we may have the opportunity to satisfy you."

You further understand that while we aspire to accommodate everyone who wants to join our programs, we will not reserve a place for any child on a schedule or team until full payment has been received."

Customer Service
Questions and inquiries regarding order fulfillment, refunds, exchanges and the replacement of damaged/defective merchandise are handled by the i9 Sports Customer Service Center Monday through Friday between the hours of 9:00 am and 7:00 pm via:

Toll Free:  (800) 975-2937
Email:   CustomerService@i9sports.com

Shipping & Handling

Orders shipped within the Continental US or to Hawaii will be sent from our suppliers as indicated below. You can expect to receive your merchandise orders within 5-15 business days depending on the product(s) ordered. Please refer to the information below for the approximate timeline(s) and note that orders may arrive in separate packages.

The Reversible i9 Sports Shorts, Spirt Packs, Fan Gear and general apparel items are fulfilled and shipped by our supplier, YBA Shirts. To help maintain the quality of your new merchandise, it is recommended that you hang dry items that contain the screen-printed logo.

  • If you ordered only the Reversible i9 Sports Shorts, your order will arrive within 5-7 business days of placing your order.
  • If you ordered an i9 Sports Spirit Pack or multiple Fan Gear items (including the Reversible i9 Sports Shorts), the entire order will arrive within 10-15 days of placing your order.

The Athletic Gear Packs are fulfilled and shipped by our supplier, Athletic Stuff, and will arrive within 5-7 business days of placing your order.

Returns
You may return new, unworn, unused merchandise that is in its original condition for a full refund of the amount originally charged to your credit card within 30 days of receipt. Return the item(s) to the address below and indicate if the return is for a refund, exchange or replacement of merchandise. Please include a copy of your packing slip or the original order number.

For Shorts and General Apparel Items For Athletic Gear Packs
(Sold and returned as full bundled packs only)
YBA Shirts Athletic Stuff
1184 N Industrial Park Road 1615 Commerce Way, Unit C-2
Orem, UT 84057 Paso Robles, CA 93446