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E-Commerce Terms And Conditions

Program Fees

You agree to be financially responsible for full payment of all participation fees and abide by the Registration Agreement and Terms and Conditions as set forth in the registration application."

ALL REGISTRATION FEES AND DEPOSITS ARE NON-REFUNDABLE.

Our chief goal is for you and your child to have an outstanding experience. If we fail to deliver the i9 Sports Experience as outlined when you registered, we ask that you notify the local i9 Sports Program Director of your issue/concern in writing as soon as possible so that we may have the opportunity to satisfy you."

You further understand that while we aspire to accommodate everyone who wants to join our programs, we will not reserve a place for any child on a schedule or team until full payment has been received."

Customer Service
Questions and inquiries regarding order fulfillment, refunds, exchanges and the replacement of damaged/defective merchandise are handled by the i9 Sports Customer Service Center between the hours of 9:00 am and 8:00 pm Eastern via:

     Toll Free:  (800) 975-2937
     Email:   CustomerService@i9sports.com

Shipping & Handling
Orders shipped within the Continental US or to Hawaii will be sent from our supplier, YBA Shirts.

You can expect to receive your merchandise orders within 5-15 business days depending on the product(s) ordered. Please note all orders are packaged and sent to you in one shipment.

  • If you ordered only the Reversible i9 Sports Shorts, your order will arrive within 5-7 business days of placing your order.
  • If you ordered an i9 Sports Spirit Pack or multiple Fan Gear items (including the Reversible i9 Sports Shorts), the entire order will arrive within 10-15 days of placing your order.

Return Policy
You may return new, unworn apparel that is in its original condition for a full refund of the amount originally charged to your credit card within 30 days of receipt.

Instructions
You will need to return the item(s) to the address below and indicate if the return is for a refund, exchange or replacement of merchandise. Please include a copy of your packing slip or the original order number.

Return Address
YBA Shirts
1184 N Industrial Park Road
Orem, UT 84057

Supplier Disclosure
The merchandise products are supplied and fulfilled by YBA Shirts, a preferred vendor for i9 Sports.