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Frequently Asked Questions

General
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Q: What’s the fastest way I can find out everything I need to know?

If you’re new to i9 Sports, we suggest you start by visiting the About Us section of the website to learn what we’re all about.

If you just want to know what’s available in your area, click on Find A Program.

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Q: Who can I contact to answer any additional questions?

For answers you don’t see in the Frequently Asked Questions, feel free to contact your Local Program Director.

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Q: How do I contact my Coach?

Once you’re assigned to a team (generally 7 days or less before opening day), you can click on My Coach to view your coach’s contact information.

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Q: How can I become an i9 Sports franchise owner?

With convenient flexible hours, no real estate or upfront inventory, i9 Sports is a low-investment franchise opportunity offering entrepreneurs a compelling business with great profit potential. Download our free report to learn how you can join our growing network.

Programs / Registration
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Q: How do I register for a program?

For your convenience, click on Find A Program to Register Online! Otherwise, feel free to contact your Local Program Director to register by phone.

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Q: I just registered for a program, now what?

Once you complete your registration, you’ve secured your spot for the upcoming program and you’re all set!

Your child will be assigned to a team/coach and your schedule posted online approximately one week before the program start date. To access your schedule and coach information at that time, click on My Schedule.

In the interim, please visit the Equipment – Frequently Asked Questions to learn what your child will receive and what you’ll need to provide your child for the upcoming program.

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Q: What's the difference between an instructional program vs. league?

The focus of an instructional program is to teach children the age-specific fundamentals of the sport in a game-like setting. i9 Sports will supply a coach to lead activities and provide individual coaching to the players. The program is split into two distinct phases (practice and game play). During the game, the daily practice topic will be emphasized.

A league is a program in which multiple teams compete with each other throughout the season. Each team is led by a volunteer coach.

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Q: What should I expect from an i9 Sports program?

You can expect a fun and safe environment that encourages good sportsmanship over winning. We pride ourselves on our positive atmosphere that makes i9 Sports a great way for children of all skill levels to experience team sports.

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Q: Are awards given out during your program?

Every child will receive a sportsmanship award during the season and a participant award at the end of the season.

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Q: What if my child is a beginner to organized sports or it's their first time playing a particular sport?

Due to the core values that i9 Sports holds our program is great for children of all skill levels and experience! It is very common that all teams have a mix of brand new and returning players. Rest assured, every player gets to play every game - all season long.

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Q: How long will the program run?

Our programs vary in length depending on the season and type of program. Click on Find A Program to find out all the details.

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Q: How many times a week do we typically play?

For your convenience, practices and games are held on the same day so your commitment is only once per week.

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Q: When do practices start?

The first practice will be held on opening day, which is called the Jamboree. At Opening Day your child’s coach will distribute jerseys and a practice/scrimmage game will be played.

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Q: How long are the practices and games?

Practices, game lengths, and times will vary by age group and sport. All programs and times may vary, but here’s a general guideline:

  • Ages 3-4:      60-75 minutes (Total Time Practice & Game)   
  • Ages 5-6:      60-75 minutes (Total Time Practice & Game)   
  • Ages 7-8:      75-90 minutes (Total Time Practice & Game)   
  • Ages 9-10:    75-90 minutes (Total Time Practice & Game)   
  • Ages 11-12:  90-120 minutes (Total Time Practice & Game)
  • Ages 13+:     90-120 minutes (Total Time Practice & Game)   
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Q: Are all of your programs co-ed?

All of the sports that we offer are co-ed, unless noted. Click on Find A Program to find the details of the program.

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Q: Do you offer early registration discounts?

Yes! The earlier you register for a program, the more you save! You do not need any promo code, as the discounted fee will be automatically applied. Discount amounts vary by location.

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Q: How do I obtain the multi-child discount online? Is there a discount for more than one child in my family to participate in a season?

Yes! The multi-child discount is automatically applied when you register the additional child(ren) for the same season. You do not need any promo code. Discount amounts vary by location.

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Q: Can I register my child to play two sports in the same season?

As long as your child does not have conflicting schedules they will be able to participate in multiple sports in a season.

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Q: What if there’s a Waiting List for a program?

If a program displays “Join Waiting List”, that means we are currently sold out for the age group you’re interested in registering for, but a spot may open up. Because the waiting list is first come, first serve, we highly recommend that you complete the Waiting List registration. There is no obligation and you will not pay for the registration at that time. If a spot opens up, you will be contacted and full payment will be expected to secure your spot.

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Q: What paperwork must I complete in order for my child to participate in your program?

If you’ve registered by phone, you’ll need to click on Complete Waivers to complete the registration. Otherwise, if you’ve completed a registration online, then you’re all set!

Ages
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Q: How old does my child have to be play?

Age groups can vary by the sport and season. To get up to date information on age requirements click on Find A Program to search.

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Q: What are the age divisions you offer?

Our age groups can vary season to season and by location, but we always ensure that your child will be playing with other children of a comparable age and/or grade. Click on Find A Program to search.

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Q: When is the cut-off date for the age to be in a program?

Age cut-off dates vary by location. Click here on Find A Program to search.

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Q: Do you have teams for children older than 14, but already in H.S.?

We have many options available for different age ranges at i9 Sports. Click on Find A Program to search.

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Q: Do I need a copy of their birth certificate in order to register?

No.

Teams / Game Day
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Q: How many players will be on each team?

Team members and rosters can vary from sport to sport. Our goal is to maximize your child’s playing time while ensuring there are enough children on a team to account for absence.

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Q: How are teams chosen?

Our teams are put together based on ages and grades. We do our best to honor any specific team requests. Be sure to specify any special requests on the registration form.

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Q: Can you guarantee my child’s place on a team?

After your child’s registration is complete and paid, they will be assigned to a team (approximately 1 week prior to the season start date). There are no tryouts or drafts. Any incomplete registrations will not guarantee or hold your spot on a team.

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Q: Can I request that my child be placed with their friend or sibling on the same team?

While it may not always be possible, we do our best to honor special requests. You can request specific team assignments on the registration form at the time of registration.

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Q: Can I make a coach request?

While it may not always be possible, we do our best to honor specific requests. You can request specific team assignments on the registration form at the time of registration.

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Q: Will my child be able to actively participate in all games?

Yes, all of our players play every game - the entire season! At i9 Sports there are no drafts or tryouts.

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Q: What is the boy to girl ratio on my child’s team?

Our ratio of boy to girl players varies depending on the amount of children registering for a specific sport and season.

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Q: My child has a special need. Can he or she participate?

We pride ourselves on creating an environment that is fun and safe for most children. If you have any specific concerns please contact your Local i9 Sports Program Director to discuss.

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Q: How experienced are the players in your league?

i9 Sports is a recreational league that has many players with varying skill levels participating in different sports. If you have any specific concerns regarding your child’s level of play please contact your Local i9 Sports Program Director.

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Q: Are there bleachers/places to sit, or do I need to bring a chair?

Because venue accommodations vary, you should bring a chair as there may be no seating (outdoor games) or very limited seating (indoor games).

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Q: Are there restrooms?

Because venue accommodations vary, go to Find A Program and view the program details page for restroom access information at your location.

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Q: Should I bring water and snacks for my child?

Yes, you should always bring water and snacks for your child, as they may not be provided.

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Q: How do I sign up to bring snacks (optional) for my child’s team?

You can sign up by visiting My Schedule (look for “Snacks”, located in the last column of the schedule). This feature is subject to availability at participating i9 Sports programs.

Schedules / Rosters
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Q: When will my child’s schedule become available?

We do our very best to have league schedules completed 7 days prior to opening day. To view the schedule, click on My Schedule.

Team assignments and schedules are not compiled until registration is closed. Therefore we ask for your patience as the schedule information will be posted online as soon as it’s ready.

Note: If you registered late, your schedule information will likely be delayed. Please be patient as you will be assigned to a team and the information will be posted online as quickly as possible.

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Q: Will my child’s schedule be emailed to me?

No, to access all schedule information, simply click on My Schedule.

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Q: How do I find my child’s team assignment and coach?

You’ll need to click on My Schedule approximately 7 days (or less) prior to opening day to access this information. Be sure to login using the email address used when you submitted the registration.

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Q: When should I expect to hear from the Coach?

Because volunteer coaches are parents just like you, they get the team information and schedule the same time as you. In some cases, you may not hear from your child’s coach prior to the season. Simply follow the My Schedule information to meet your child’s coach at the Jamboree (the first practice/scrimmage) on opening day.

Equipment / Merchandise
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Q: When do I get my child's jersey?

The coach will hand out your child’s jersey on opening day.

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Q: Can I pick the number on my child’s jersey?

Unfortunately, we are unable to accept jersey number requests as all jerseys are pre-printed by size and style.

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Q: What equipment will my child need for playing (sport of interest)?

  • Flag Football - The league provides each player with an official i9 Sports Flag Football reversible jersey that your child gets to keep. Players may wear shorts or sweats of any type, as long as they do not have pockets or belt loops, and as long as they are not red. Appropriate footwear includes rubber cleats or sneakers. Each player must use a mouth guard at all times during play.
  • Soccer - The league provides each player with an official i9 Sports Soccer reversible jersey that your child gets to keep. Players may wear shorts or sweats of any type, as long as they do not have pockets or belt loops. Appropriate footwear includes rubber cleats or sneakers. Each player must wear shin guards at all times during play.
  • Basketball - The league provides each player with an official i9 Sports basketball reversible jersey that your child gets to keep. Players may wear shorts or sweats of any type, as long as they do not have pockets or belt loops. Gym shoes must be worn at all times.
  • T-Ball - The league provides each player with an official i9 Sports T-Ball reversible jersey and hat that your child gets to keep. Players may wear shorts or sweats of any type, as long as they do not have pockets or belt loops. Appropriate footwear includes rubber cleats or sneakers. Protective cups are recommended. A baseball glove is required.
  • All Other Sports – Go to Find A Program to view the necessary equipment for your specific sport and program.
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Q: Do you sell other i9 Sports merchandise?

We sure do! You can purchase i9 Sports hats and shorts in our online store right here on i9sports.com. Simply choose “Online Store” from the main menu or click here.

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Q: How do I exchange/return merchandise?

Customer Service
Questions and inquiries regarding order fulfillment, refunds, exchanges and the replacement of damaged/defective merchandise are handled by the i9 Sports Customer Service Center between the hours of 9:00 am and 8:00 pm Eastern via:

     Toll Free:  (800) 975-2937
     Email:   CustomerService@i9sports.com

Shipping & Handling
Orders shipped within the Continental US or to Hawaii will be sent from our supplier, YBA Shirts.

You can expect to receive your merchandise orders within 5-15 business days depending on the product(s) ordered. Please note all orders are packaged and sent to you in one shipment.

  • If you ordered only the Reversible i9 Sports Shorts, your order will arrive within 5-7 business days of placing your order.
  • If you ordered an i9 Sports Spirit Pack or multiple Fan Gear items (including the Reversible i9 Sports Shorts), the entire order will arrive within 10-15 days of placing your order.

Return Policy
You may return new, unworn apparel that is in its original condition for a full refund of the amount originally charged to your credit card within 30 days of receipt.

Instructions
You will need to return the item(s) to the address below and indicate if the return is for a refund, exchange or replacement of merchandise. Please include a copy of your packing slip or the original order number.

Return Address
YBA Shirts
1184 N Industrial Park Road
Orem, UT 84057

Supplier Disclosure
The merchandise products are supplied and fulfilled by YBA Shirts, a preferred vendor for i9 Sports.

Game Cancellations / Weather
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Q: How do I find out if a game is cancelled due to inclement weather?

Call the Weather Hotline approximately 1-2 hours prior to game time for the status of your game.

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Q: Is there a make-up date in the event a game is canceled due to inclement weather?

To find the most current schedule, you should always visit My Schedule on the website. We do our very best to make up games that are canceled, but due to several factors that are out of our control this is not always possible.

Photo Day
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Q: How do I find out when Photo Day will be held?

You’ll need to click on My Schedule and click the red Photo Day link on the schedule for more info. Please keep in mind that Photo Day info may not be displayed until the information is available.

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Q: Am I obligated to purchase the photos taken on picture day?

No. You’re not obligated to purchase photos on picture day, but you will have the opportunity to purchase them if you choose to do so.

Sports
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Q: What is the difference between Baseball and T-Ball?

Our T-Ball program (designed for ages 3-6) allows children to learn the basics of Baseball in an encouraging atmosphere where a batting tee and/or coach pitch (depending on age) is used to assist them while at bat.

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Q: How is your Flag Football program different from tackle football?

In our Flag Football program there is no contact. We offer this program as a way to prevent injuries and also provide a safe program for all of our players. A flag belt is worn by every player and once a player’s flag has been pulled the play is stopped. The pulling of flags replaces tackling.

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Q: Why don't you offer tackle football?

Because your child’s safety is important to us, i9 Sports does not offer tackle football. We pride ourselves in offering a fun, safe, and convenient experience for your child.

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Q: How can I find the rules of the game?

Click on Rule Books (you can also find this link in the Coaches section of the website).

Coaching
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Q: Who will coach my child's team (in league play)?

Our coaches are certified volunteers who undergo a background check and successful completion of our coach certification.

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Q: How can I become a volunteer coach?

The first step to becoming a coach is to complete the Volunteer Application.

Once you’ve completed the Volunteer Application, view our brief coaching video and take the online exam.

Thereafter, please be patient as the Local Program Director may not contact you until 1-2 weeks prior to the start of the season with information on attending the Coaches Meeting.

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Q: If I’m approved as a volunteer coach will I be assigned to my child’s team?

Absolutely! All volunteer coaches are automatically assigned to their child’s team (unless you request otherwise).

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Q: What is the time commitment of a volunteer coach?

Because i9 Sports practices and plays games on the same day, your time commitment is only 1 day per week! If you’re already planning on coming to your child’s game each week we’ve made it easy for you to become a coach and make great memories with your child!

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Q: What kind of coaching materials do you provide?

We’ve made it real easy for you to be a successful coach! Coaching Guides, Rule Books, as well as Playcards & Practice Drills that are super easy for children of all ages to follow can be found in the Coaches section of the website. Of course, if you have any questions on game day, see the Site Manager (at the red canopy) or you can contact your Local Program Director.

Referees
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Q: Who will referee the games?

Our referees are paid officials that are indoctrinated in the i9 Sports culture.

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Q: Are they background checked?

Yes, all of our officials are required to be background checked.

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Q: How can I become a referee?

The first step is to inquire by visiting Local Employment Opportunities or contact the Local Program Director for availability.

Website Help
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Q: I’m trying to login to my account, but can’t remember my password!

Click on Forgot Your Password and the information will be emailed to you automatically.

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Q: I am a Coach, but when I attempt to view Coaches information on the website, I get a message that say’s “You must be a coach to view this information.”

There may be a few reasons why this is happening. Either (a) you are logged in using an email address that is different from the one you used as a coach. If that’s the case, simply logout – and sign in again with the correct email address; (b) you are not a coach of a current team. Your coaching status is only in effect for the duration of the season; or (c) you are a coach of a team in an upcoming season, but the schedule/team assignments are not complete yet. Please try again 1 week prior to the season start date.

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Q: I registered my child for an upcoming program, but the website is displaying “You currently have no future registrations associated with this email address.”

The reason why this is happening is that the email address you used to login is not the same email address associated with the registration. Simply, logout – and sign in again with the correct email address.